Customer Service
Service Status, keeping you safe and informed. Providing you with safe, reliable water is our top priority, but outages do happen from time to time. In the event of a water outage, we will work quickly to restore service.
Planned outages for system repairs for operational purposes, we will notify customers in advance. Sign up below for Emergency Notifications for up-to-date information.
To ensure you are in the loop for Disaster Emergency Notifications log in to your account online at DelOroWater.epayub.com. If you are already signed up for your SMS (Text) Subscription, there is nothing further needed on your part.
We thank you for your patience, we are working around the clock to enroll customers in our SMS (Text) Notification System.
District Search
To contact a Customer Service Representative,
Arbuckle District customers please dial 530-717-2512
To contact a Customer Service Representative,
Benbow District customers please dial 530-717-2521
To contact a Customer Service Representative,
Black Butte District customers please dial 530-717-2510
To contact a Customer Service Representative,
Buzztail District customers please dial 530-717-2520
To contact a Customer Service Representative,
California Pines District customers please dial 530-717-2511
To contact a Customer Service Representative,
Country Estates District customers please dial 530-717-2508
To contact a Customer Service Representative,
Ferndale District customers please dial 530-717-2506
To contact a Customer Service Representative,
Hat Creek District customers please dial 530-717-2523
To contact a Customer Service Representative,
Johnson Park District customers please dial 530-717-2507
To contact a Customer Service Representative,
Larkspur Meadows District customers please dial 530-717-2522
To contact a Customer Service Representative,
Lime Saddle District customers please dial 530-717-2503
To contact a Customer Service Representative,
Magalia District customers please dial 530-717-2504
To contact a Customer Service Representative,
Metropolitan District customers please dial 530-717-2518
To contact a Customer Service Representative,
Mt. Lassen District customers please dial 530-717-2515
To contact a Customer Service Representative,
Paradise Pines District customers please dial 530-717-2502
Paradise Pines – Outage – Decatur Dr, Citadel and Menlo Ct
Paradise Pines – Outage – Decatur Dr, Citadel and Menlo Ct Estimated Repair Time: 12 PM
Paradise Pines – Mainline Repair Shutdown
4/15/25 11:12 AM Paradise Pines – Mainline Repair Shutdown Effected Area: Norwich Cir & Sienna Ct. Estimated time of repair: 3 Hours
To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514
(Update) River Island – Conservation Request Due to Annual Canal Maintenace – Stage 5 (3/19-4/12)
(Update 4/16/25) Conservation Request Stage 5 Has Been Lifted Notice of Annual Canal Maintenace – Treatment Plant Offline Effective Wednesday March 19, 2025 through Saturday April 12, 2025 the Pleasant Valley Canal Company (PVCC) supplying our Treatment Plant is required under the Tule River Authority, Region 5 of the California State Water Resources Control Board,
River Island AMI Project
River Island AMI Project River Island District Customers will be seeing Del Oro Water Field Crew in the area working on the AIM Meter Project that was announced with notification to you on November 27, 2024. The project is estimated to be complete within the next two weeks. After the project is completed, Del Oro
To contact a Customer Service Representative,
Stirling Bluffs District customers please dial 530-717-2505
To contact a Customer Service Representative,
Strawberry District customers please dial 530-717-2513
Strawberry District Hydrant Flushing Week of 4/21/2025
Strawberry District Hydrant Flushing Week of 4/21/2025 For more information about flushing visit: https://delorowater.com/mainline-hydrant-flushing-information/
To contact a Customer Service Representative,
Traver District customers please dial 530-717-2519
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2516
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2524