Our offices will be closed Monday, 2/19/2024 for President's Day. We are still available by phone during this time.

Operating Rules

The California Public Utilities Commission establishes the Operating Rules by which each utility follows as guidance.  These Rules are updated from time to time with amendments based on new legislation.

Compliance concept - having transparency in procedures to adhere to regulations laws standards

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Del Oro Water Operational Rules

  • Definitions
  • Description of Service
  • Application for Service
  • Contracts
  • Sepcial Information Required on Forms
  • Establishment and Re-Establishment of Credit
  • Deposits
  • Notices
  • Rendering and Payment of Bills
  • Disputed Bills
  • Discontinuance and Restoration of Service
  • Information Available to Public
  • Temporary Service
  • Continuity of Service
  • Non-Essential, Wasteful Uses of Potable Water
  • Water Conservation/Rationing Plan
  • Main Extensions
  • Service Connections, Meters & Customer’s Facilities
  • Standards for Measurements of Service
  • Meter Tests & Adjustment of Bills for Meter Error
  • Service to Separate Premises, Multiple Units & Resale Water
  • Water Conservation
  • Fire Protection
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