Customer Service
Service Status, keeping you safe and informed. Providing you with safe, reliable water is our top priority, but outages do happen from time to time. In the event of a water outage, we will work quickly to restore service.
Planned outages for system repairs for operational purposes, we will notify customers in advance. Sign up below for Emergency Notifications for up-to-date information.
To ensure you are in the loop for Disaster Emergency Notifications log in to your account online at DelOroWater.epayub.com. If you are already signed up for your SMS (Text) Subscription, there is nothing further needed on your part.
We thank you for your patience, we are working around the clock to enroll customers in our SMS (Text) Notification System.
District Search
To contact a Customer Service Representative,
Arbuckle District customers please dial 530-717-2512
To contact a Customer Service Representative,
Benbow District customers please dial 530-717-2521
To contact a Customer Service Representative,
Black Butte District customers please dial 530-717-2510
To contact a Customer Service Representative,
Buzztail District customers please dial 530-717-2520
To contact a Customer Service Representative,
California Pines District customers please dial 530-717-2511
09/22/2026 – California Pines – Planned Shut Down
1:30pm – Update Water has been restored. Our staff is flushing the lines. 09/22/2026 California Pines Planned Shut Down DOWC will be installing several valves as part of the tank replacement project in the California Pines districts. Customers may see field crews in and around the area working on this project. On Tuesday 9/22/26, DOWC
To contact a Customer Service Representative,
Country Estates District customers please dial 530-717-2508
To contact a Customer Service Representative,
Ferndale District customers please dial 530-717-2506
To contact a Customer Service Representative,
Hat Creek District customers please dial 530-717-2523
To contact a Customer Service Representative,
Johnson Park District customers please dial 530-717-2507
To contact a Customer Service Representative,
Larkspur Meadows District customers please dial 530-717-2522
To contact a Customer Service Representative,
Lime Saddle District customers please dial 530-717-2503
To contact a Customer Service Representative,
Magalia District customers please dial 530-717-2504
To contact a Customer Service Representative,
Metropolitan District customers please dial 530-717-2518
(Update 9/23/2026) Metropolitan District Water Advisory – Do Not Drink Cancelled
9/23/2026 Metropolitan District Do Not Drink Notice Cancelled [Download / Print] 9/11/2026 Metropolitan District Do Not Drink Notice All updates will be posted here. 9/15/26 Update – After further testing we now anticipate releasing the unsafe water advisory on Tuesday September 22, 2026. Field Staff will be going door to door on 9/16/26 distributing bottled
To contact a Customer Service Representative,
Mt. Lassen District customers please dial 530-717-2515
To contact a Customer Service Representative,
Paradise Pines District customers please dial 530-717-2502
To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514
Stage 3 Water Restriction for River Island
REMINDER— The annual Pleasant Valley Canal maintenance was completed on April 12, 2026, and we have successfully returned to normal operations from the water treatment plant. We appreciate your cooperation and conservation efforts during the outage; your support makes a big difference. Thank you Effective today, Thursday March 19, 2026 through Sunday April 12, 2026
To contact a Customer Service Representative,
Stirling Bluffs District customers please dial 530-717-2505
To contact a Customer Service Representative,
Strawberry District customers please dial 530-717-2513
To contact a Customer Service Representative,
Traver District customers please dial 530-717-2519
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2516
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2524