Customer Service
Service Status, keeping you safe and informed. Providing you with safe, reliable water is our top priority, but outages do happen from time to time. In the event of a water outage, we will work quickly to restore service.
Planned outages for system repairs for operational purposes, we will notify customers in advance. Sign up below for Emergency Notifications for up-to-date information.
To ensure you are in the loop for Disaster Emergency Notifications log in to your account online at DelOroWater.epayub.com. If you are already signed up for your SMS (Text) Subscription, there is nothing further needed on your part.
We thank you for your patience, we are working around the clock to enroll customers in our SMS (Text) Notification System.
District Search
To contact a Customer Service Representative,
Arbuckle District customers please dial 530-717-2512
To contact a Customer Service Representative,
Benbow District customers please dial 530-717-2521
09/24/2024 – Benbow – Leak Being Repaired Estimated Repair Time: 4PM
09/24/2024 – Benbow – Leak Being Repaired Some of the roads that may be affected will be: Benbow Dr. Mountain View Dr. Oakcrest Dr. Valley View Dr. Repairs are ongoing. Estimated Repair Time: 4PM
To contact a Customer Service Representative,
Black Butte District customers please dial 530-717-2510
To contact a Customer Service Representative,
Buzztail District customers please dial 530-717-2520
To contact a Customer Service Representative,
California Pines District customers please dial 530-717-2511
Lead & Copper safety work planned for your community
As part of our commitment to ensuring the safety and quality of your drinking water, we are informing you of important updates related to the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule. What’s Happening? The US EPA’s 2021 Lead and Copper Rule Revisions (LCRR) require that public water systems must comply with the
08/08/2024 – California Pines – Boil Water Notice Cancelled
08/09/2024 – Boil Water Notice Cancelled [Download] 07/11/2024 – California Pines – Utility Pole Installers – Lower Pine Flat Mainline Leak 3:00 PM – Due to a recent mainline break in our area, some customers may experience cloudy or discolored water. Our field team has completed repairs, and the water system is now fully
To contact a Customer Service Representative,
Country Estates District customers please dial 530-717-2508
Lead & Copper safety work planned for your community
As part of our commitment to ensuring the safety and quality of your drinking water, we are informing you of important updates related to the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule. What’s Happening? The US EPA’s 2021 Lead and Copper Rule Revisions (LCRR) require that public water systems must comply with the
To contact a Customer Service Representative,
Ferndale District customers please dial 530-717-2506
To contact a Customer Service Representative,
Hat Creek District customers please dial 530-717-2523
To contact a Customer Service Representative,
Johnson Park District customers please dial 530-717-2507
To contact a Customer Service Representative,
Larkspur Meadows District customers please dial 530-717-2522
To contact a Customer Service Representative,
Lime Saddle District customers please dial 530-717-2503
To contact a Customer Service Representative,
Magalia District customers please dial 530-717-2504
To contact a Customer Service Representative,
Metropolitan District customers please dial 530-717-2518
To contact a Customer Service Representative,
Mt. Lassen District customers please dial 530-717-2515
To contact a Customer Service Representative,
Paradise Pines District customers please dial 530-717-2502
09/04/2024 – Paradise Pines – Mainline Leak Information
09/04/2024 – Paradise Pines – Mainline Leak Information Update 11:40 AM: Leak has been repaired and water has been restored to these areas. 10:35 AM: Streets affected: Brevard Cir, Dobbs Ct and Stetson Ct Portions of these streets are shut down Estimated Time of Repair: TBA
To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514
October 17, 2024 – River Island Territory #2 Boil Water Notice
October 17, 2024 – River Island Territory #2 Boil Water Notice Notices are being delivered door to door. Please check back here for updates Effected areas GLOBE DR. BEAR LN. BOBCAT DR. [ DOWNLOAD NOTICE ]
Lead & Copper safety work planned for your community
As part of our commitment to ensuring the safety and quality of your drinking water, we are informing you of important updates related to the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule. What’s Happening? The US EPA’s 2021 Lead and Copper Rule Revisions (LCRR) require that public water systems must comply with the
07-29-2024 River Island Territory 1 Do Not Drink Notice Cancelled – Press Release
7/29/2024 River Island Territory 1 Do Not Drink Notice Canceled Press Release [Download][Download] 7/09/2024 – River Island Territory 1 Do Not Drink Notice Construction Crew Main Line Break Update 7/9/2024, 11:15 PM Del Oro field personnel were able to isolate the leak and repair the mainline. The isolation valves are currently being turned back
River Island Water Treatment Plant is Now Operational
Press Release July 29, 2024 On July 29, 2024, The State Water Resources Control Board – Department of Drinking Water has canceled the Unsafe Water Alert. For customers in River Island Territory #1. This does not apply to customers in River Island Territory #2. Customers of DEL ORO RIVER ISLAND TERRITORY #1 were notified on
To contact a Customer Service Representative,
Stirling Bluffs District customers please dial 530-717-2505
To contact a Customer Service Representative,
Strawberry District customers please dial 530-717-2513
To contact a Customer Service Representative,
Traver District customers please dial 530-717-2519
10/18/2024 – Traver – Unknown Power Outage
10/18/2024 – Traver – Unknown Power Outage We have received reports of an outage in the Traver District from residents. Once more information is known, this post will be updated.
Traver District Outage – Electrical failure affecting Well 3
9/18/2024 8:50pm – We apologize for the inconvenience, crews are currently working to restore your water service. Check back for updates. 9/19/2024 1:15am – Service has been restored from Well #2. The following Nitrate notice is being hand delivered.
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2516
Lead & Copper safety work planned for your community
As part of our commitment to ensuring the safety and quality of your drinking water, we are informing you of important updates related to the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule. What’s Happening? The US EPA’s 2021 Lead and Copper Rule Revisions (LCRR) require that public water systems must comply with the