Customer Assistance

Quality Operations and Customer Service

At Del Oro Water Company (DOWC), we stress quality operation and customer service, our employees have an exemplary record with the state and local health departments and have the reputation of maintaining the highest standard of the industry for nearly 60 years.

Experienced Staff

Our staff is located in California communities such as Chico, Magalia, Paradise, Stirling City, Colusa, Arbuckle, Burney, Bakersfield, California Hot Springs, Ferndale, Mt. Lassen, Pine Flat, Pine Mountain, Porterville, Springville, Strawberry, Walnut Ranch, and Fresno. Our employee family is comprised of exceptional individuals, some of whom have been with us over thirty years.

Managing Delinquent Accounts

Del Oro Water understand the struggles customers face, so the last thing we want to do is discontinue your service.  Our goal is to help you through difficult times.

For more information on these payment options or to see if you qualify for a payment arrangement, contact Customer Service.

State of California Federal Assistance Programs

California Department of Community Service & Development (CSD) Low Income Household Water Assistance Program (LIHWAP) www.csd.ca.gov/waterbill.