Customer Service
Service Status, keeping you safe and informed. Providing you with safe, reliable water is our top priority, but outages do happen from time to time. In the event of a water outage, we will work quickly to restore service.
Planned outages for system repairs for operational purposes, we will notify customers in advance. Sign up below for Emergency Notifications for up-to-date information.
To ensure you are in the loop for Disaster Emergency Notifications log in to your account online at DelOroWater.epayub.com. If you are already signed up for your SMS (Text) Subscription, there is nothing further needed on your part.
We thank you for your patience, we are working around the clock to enroll customers in our SMS (Text) Notification System.
District Search
To contact a Customer Service Representative,
Arbuckle District customers please dial 530-717-2512
To contact a Customer Service Representative,
Benbow District customers please dial 530-717-2521
To contact a Customer Service Representative,
Black Butte District customers please dial 530-717-2510
To contact a Customer Service Representative,
Buzztail District customers please dial 530-717-2520
To contact a Customer Service Representative,
California Pines District customers please dial 530-717-2511
California Pines Bridge Mainline Break 3/6/2024
March 21, 2024 Boil Water Notice Cancellation The Del Oro Water Company – California Pines in conjunction with the State Water Resources Control and Tulare County Health Department, has determined that, through abatement of the health hazard and comprehensive testing of the water, your water is safe to drink. It is no longer necessary to
POSTPONED: 2/12/24 California Pines Planned Shut Off from about 8:00am – 4:00pm
February 12, 2024 – California Pines Planned Shut Off from about 8:00am – 4:00pm UPDATE 2/12/2024: Planned outage POSTPONED. Rescheduled date to be announced. As part of the bridge replacement project from the March 2023 flooding, Del Oro Water Company needs to relocate a portion of the main line. Water service will be temporarily shut-off
(Updated 2/5/2024) California Pines Bridge Mainline Break 1/5/2024
February 5, 2024 Boil Water Notice Canceled The Boil Water Notice (BWN) has been canceled following favorable sample results. Please CLICK HERE for the BWN Cancelation. January 10, 2024 Mainline Break 11:00 am: Personnel are en route to repair the mainline and to distribute Boil Water Notices to affected customers. The other side of the
(Updated 12/27/2023) 12/14/23 California Pines Planned Shut Off from about 8:00am – 5:00pm
December 27, 2023 – California Pines Boil Water Notice Cancellation Bacteriological testing was completed following the first half of the Main Line Relocation Project. Customers affected by the boil water notice no longer need to boil water prior to consumption. Primarily due to weather delays, Del Oro Water Company and its contractors are working to
To contact a Customer Service Representative,
Country Estates District customers please dial 530-717-2508
Country Estates Power Outage 4/12/2024
April 12, 2024 11:30 am Power was restored to the district at 9:46 am. Water pressure and operations are back to normal. 9 am Customers in the Country Estates District may be experiencing low water pressure due to a PG&E outage. A field technician is on the way to ensure continued water service using generator
To contact a Customer Service Representative,
Ferndale District customers please dial 530-717-2506
To contact a Customer Service Representative,
Hat Creek District customers please dial 530-717-2523
To contact a Customer Service Representative,
Johnson Park District customers please dial 530-717-2507
To contact a Customer Service Representative,
Larkspur Meadows District customers please dial 530-717-2522
To contact a Customer Service Representative,
Lime Saddle District customers please dial 530-717-2503
The Magalia District is NO LONGER under a Boil Water Notice following the mainline leak repair which occurred Thursday, August 3, 2023. Lab tests have confirmed that it is safe to drink. See the Boil Water Cancelation Notice here.
To contact a Customer Service Representative,
Magalia District customers please dial 530-717-2504
To contact a Customer Service Representative,
Metropolitan District customers please dial 530-717-2518
To contact a Customer Service Representative,
Mt. Lassen District customers please dial 530-717-2515
To contact a Customer Service Representative,
Paradise Pines District customers please dial 530-717-2502
Paradise Pines Mainline Leak Certain Areas Affected 3/1/2024
Paradise Pines Mainline Leak Certain Areas Affected 3/1/2024 The following areas are shutdown for repairs. Estimated time: TBD South Park, Simonson, and Scripps
Paradise Pines Planned Shutdown 2/12/2024
Paradise Pines – Planned Shutdown 2/12/2024 Affecting Certain Customers UPDATE 2/13/2024, 1:45 pm: Testing has been completed and confirmed the water is safe to drink. Boil Water Notice Cancellation UPDATE 2/12/2024, 3:25 pm: Service has been restored. Customers affected are under a Boil Water Notice until lab tests show the water is safe to
Paradise Pines – Wingate Service Restored
December 15, 2023 Mainline Leak Repair, Wingate Service has been restored. December 15, 2023 Mainline Leak Repair, Wingate Some customers may have no water pressure. Estimated restoration time to be determined. Affected streets: Wingate
Bottled Water Distribution
Bottled Water Distribution takes place every Wednesday from 2 pm to 6 pm. Customers are allowed one case each. The distribution of bottled water enhances our overall service resilience by providing an additional layer of support during these periods of increased demand, maintenance activities, or other unforeseen disruptions in the water supply and should not be relied upon as your primary drinking water source.
Conservation Alert
As we work diligently to address the well damages and initiate repairs, it is crucial for each and every one of us to come together as a community and actively participate in water conservation efforts. The situation demands that we adopt responsible water usage practices to ensure that our water supply remains sustainable during this challenging time. With approximately 8,940,500 gallons delivered in the month of July resulting in 298,000 gallons of potable water delivered on a daily basis, there is ample water for human consumption, cooking, and sanitary purposes if we make indoor water use a priority over outdoor watering.
Your help is urgently requested to achieve 20% conservation in your district. Without outdoor water conservation, you will experience water shortages and/or outages throughout the day until our water sources have been repaired and augmented.
To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514
Mainline Break Affecting Road 320 – 1/15/2024 (Updated 1/24/2024)
January 24, 2024 – Do Not Drink Notice CANCELED Lab tests have confirmed that the water is safe to drink for customers who were affected by the January 15, 2024 Do Not Drink Notice. Please see Problem Corrected Notice HERE. January 15, 2024 A contractor damaged our mainline during nearby construction. Certain customers on Road
Stage 6 Conservation Avoided for Territory 1
October 27, 2023 In assessing the status of our wells and storage this morning, your efforts to conserve last night have avoided implementation of Stage 6 conservation restrictions. We cannot thank you enough. However, our concerns continue on a daily basis until the plant is online and we will be keeping you apprised of our
URGENT CONSERVATION NOTICE 10/26/2023 – TERRITORY 1
URGENT CONSERVATION NOTICE FOR TERRITORY 1: AVOID OUTDOOR WATERING TO PREVENT WATER PRESSURE LOSS IN YOUR SYSTEM Del Oro is issuing a critical conservation alert to all our valued customers. In recent months, we have witnessed an increased demand for outdoor watering, and we are now at a point were our resources are being stretched
Schedule 14.1 Updated to Stage 5 – October 25, 2023
Schedule 14.1 Updated to Stage 5 – October 25, 2023 – Territory 1 Only
(Updated Nov. 7) October 25, 2023 – Boil Water Notice CANCELED
The Boil Water Notice has been CANCELED effective November 7, 2023. Please see notice HERE. Update 11/3/2023: The lab in Fresno is processing the final round of samples. We hope to be able to lift the Boil Water Advisory by the early next week, subject to the results and state approval. Update 10/31/2023: The lab
River Island Three Important Updates – September 29, 2023
With six of Del Oro’s 13 active wells damaged or destroyed by the March catastrophic floods, three of those wells (on the golf course) have now been rehabilitated. Del Oro’s engineers and the State Water Board agree that Well No. 33, which is affected by elevated nitrate levels, may be taken offline. Well No. 33
River Island Water Delivery – August 31, 2023
Del Oro is pleased to announce that an additional shipment of bottled water has arrived today. Starting Thursday August 31, 2023 at 2pm – 6 pm, each household will be eligible to receive up to one case containing six (6) one (1) gallon bottles of drinking water every three days. Pickup Dates and Times: Our
Schedule 14.1 Updated to Stage 4 – August 17, 2023
Schedule 14.1 Updated to Stage 4 – August 17, 2023
Senator Grove & Assemblyman Fong Community Water Distribution Event – August 11, 2023
Senator Grove & Assemblyman Fong hosting Community Water Distribution Event – On behalf of all of us at Del Oro Water, River Island District, we would like to express our deepest gratitude for your unwavering support and assistance you have extended to our community. Your commitment was evident through your efforts today during your hosted
2023 Catastrophic Disaster Recovery Efforts Continue. July 21, 2023 – Present
Springville Community Water Distribution – Friday, August 11, 2023 from 10 am to 2 pm at the River Island Country Club River Island Water Conservation: What Not To Do… Here you can see an example of what not to do when watering: This lush, green lawn is so saturated that water is now running into
River Island Conservation Required – July 17, 2023
Conservation Required – July 17, 2023 Del Oro thanks you for your conservation efforts so far. With the increasing heat and stress on remaining equipment, one of our booster pumps at the Winchester Tank overheated and burned up this weekend. The other booster pump at that location had an electrical issue which has been repaired.
River Island Conservation Required – July 10, 2023
Conservation Required – July 10, 2023 Del Oro thanks you for your conservation efforts over the weekend. As a reminder, watering restrictions are in effect: Schedule 14.1 Stage 2 prohibits outdoor watering from 8 am to 6 pm, and allows for watering three days per week: Even (or no street) addresses: Tuesday, Thursday, Saturday Odd
River Island Conservation Required – July 7, 2023
Conservation Required – July 7, 2023 Del Oro is requesting its customers’ assistance this weekend. Please do not water your lawns or engage in other wasteful uses of water, as supplies in our water tanks are critically low. Our remaining wells cannot keep up with the continued excessive usage caused by outside watering. Please do your part
River Island Conservation Required – July 6, 2023
Conservation Required – July 6, 2023 Del Oro has received several calls regarding low water pressure since yesterday evening. All operable wells are running 21 hours per day to keep up with demand, but with the loss of five wells during March’s flooding the remaining wells cannot keep up. To keep all customers in water
River Island Conservation Request – May 22, 2023
Del Oro is requesting that all customers continue to conserve water this spring and summer. The flooding in March destroyed two wells, and three more are awaiting rehabilitation. In addition, the hotter temperatures are causing extra demand on the system as customers begin watering outdoors. Please refrain from outdoor watering as much as possible, and limit it
River Island Emergency – March 10, 2023 – May 11, 2023
Catastrophic Emergency Update . . . . . . Updates will be made to this site Monday – Friday by approximately 5:00 pm. Due to catastrophic flooding, there are broken mainlines in River Island Territory 1. We are working hard to restore potable service to the entire district. We are working closely with our State
To contact a Customer Service Representative,
Stirling Bluffs District customers please dial 530-717-2505
To contact a Customer Service Representative,
Strawberry District customers please dial 530-717-2513
Scheduled Main Line Leak Repair: River Drive Tuesday April 2, 2024
(Update) 4/9/2024 – Boil Water Notice Lifted: 28481 and 28487 River Drive. The Del Oro Water Company – Strawberry Division Water System in conjunction with the State Water Resources Control Board and the Tuolumne County Health Department, has determined that, through abatement of the health hazard and comprehensive testing of the water, your water is
09-11-2023 – Boil Water Notice Canceled
Strawberry District had to shut down certain areas on 9/6/2023 to install a meter. Following restoration of service, the district was under a Boil Water Notice. Lab tests have confirmed that the water is safe to drink. Please CLICK HERE for the 9/11/2023 Boil Water Notice Cancelation. Please CLICK HERE for the 9/6/2023 Boil Water
To contact a Customer Service Representative,
Traver District customers please dial 530-717-2519
(Updated 11/16) November 15, 2023 Traver – Planned Shutdown Notice – Merritt DR
November 16, 2023 Traver – Merritt DR Leak Repaired Repairs for the Main Line leak on Merritt were completed yesterday November 15. The road repairs are planned for next week, weather depending. Thank you for your cooperation and patience during repairs. November 15, 2023 Traver – Planned Shutdown Notice – Merritt DR Your water service
Traver Mainline Leak 11-2-2023
Del Oro Water Company is aware of a mainline leak located at 4124 Merrit Dr. in Traver. We are scheduling repairs and will inform customers 24-48 hours in advance of any necessary service interruption. More information will be posted soon; thank you in advance for your cooperation.
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2516
Tulare District East Plano Service Area Boil Water Notice 2/8/2024
Update 2/25/2024 – Boil Water Notice Cancelled The Del Oro Water Company – East Plano Water System in conjunction with the State Water Resources Control Board Tulare County Health Department, has determined that, through abatement of the health hazard and comprehensive testing of the water, your water is safe to drink. It is no longer
August 30, 2023 – Grandview Systemwide Shutdown from 9:20 – Noon.
August 30, 2023 – Grandview Systemwide Shutdown from 9:20 – Noon. Upon Restoration of service, Grandview will be under a Do Not Drink Order until tests confirm the water is safe to drink. Updated 9/6/2023: Lab tests have confirmed the water is safe to drink.