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Special Conditions

Customer Service

Del Oro currently operates 20 water districts throughout the state of California.

Each District has its own unique set of Special Conditions set by the California Public Utilities Commission (CPUC) that applies to General Service standards.  If you have questions, you can always send a message using the Contact Us form.

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Arbuckle District

Special Conditions – Arbuckle Annual General Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Arbuckle District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCAR is granted reimbursement of the under-collected revenues in the amount of $6,406.83 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.38 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Arbuckle

Benbow District

Special Conditions – Benbow Annual GENERAL METERED Service

  1. All bills are subject to the CPUC reimbursement fee set forth in Schedule No. UF.
  2. A late charge will be imposed per Schedule No. LC.
  3. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit may, at the company’s option, be furnished on the account of the landlord or property owner.
  4. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  5. The established billing cycle for water is monthly.
  6. The opening bill for metered service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customer.The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  7. The CPUC granted and approved on January 1, 2020, for the Benbow District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCBN – Zone 1 is granted reimbursement of the under-collected revenues in the amount of $9,454.84 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.16 per customer per month, or until the net shortfall is reimbursed.
    DOWCBN – Zone 2 & 3 is granted reimbursement of the under-collected revenues in the amount of $3,835.12 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.76 per customer per month, or until the net shortfall is reimbursed.

    If over-collection of funds occurs, a credit will be issued to the customers.

Special Conditions – Benbow PRIVATE FIRE PROTECTION Service

  1. The fire protection service connection shall be installed by the utility and the cost paid by the applicant. Such payment shall not be subject to refund.
  2. The minimum diameter for fire protection service shall be four inches and the maximum shall not be more than the diameter of the main to which service is connected.
  3. If a distribution main of adequate size to serve a private fire protection service in addition to all other normal service does not exist in the street or alley adjacent to the premises to be served, then a service main from the nearest existing main of adequate capacity shall be installed by the utility and cost paid by the applicant. Such payment shall not be subject to refund.
  4. Service hereunder is for private fire protection service to which no connection for other than fire protection purposes are allowed and which are regularly inspected by the underwriters having jurisdiction, are installed according to specifications of the utility, and are maintained to the satisfaction of the utility. The utility may install the standard detector type meter approved by the Board of Fire Underwriters for protection against theft, leakage, or waste of water and the cost shall be paid by the applicant. Such payment shall not be subject to refund.
  5. The utility undertakes to supply such water at such pressures as may be available at any time through the normal operation of its systems.
  6. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  7. A late charge will be imposed per Schedule No. LC.

Special Conditions – Benbow PRIVATE FIRE HYDRANT Service

  1. Water delivered for the purposes other than fire protection shall be charged for at the quantity rates in Schedule No. 1 Metered Service.
  2. The cost of relocation of any hydrant shall be paid by the party requesting relocation.
  3. Hydrants shall be connected to the utility’s system upon receipt of a written request from an individual. The written request shall designate the specific location of each hydrant and, where appropriate, the ownership, type, and size.
  4. The utility undertakes to supply such water at such pressures as may be available at any time through the normal operation of its systems.
  5. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  6. A late charge will be imposed per Schedule No. LC.

Benbow

Black Butte District

Special Conditions – Black Butte Annual General METERED Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Black Butte District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCBB is granted reimbursement of the under-collected revenues in the amount of $10,445.54 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.56 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Black Butte

Buzztail District

Special Conditions – Buzztail Annual GENERAL METERED Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. Connection fees were previously established at $10,000.00 by Buzztail Community Services District’s Board of Directors.
  8. The CPUC granted and approved on January 1, 2020, for the Buzztail District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCBT is granted reimbursement of the under-collected revenues in the amount of $3,152.10 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.26 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Special Conditions – Buzztail Annual IRRIGATION METERED Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. This service is secondary to domestic service and a reserve for fire inspection and the utility must be given 24 hours notice before each irrigation. In the event that insufficient water is available for all irrigation users to be served at the same time, rotation of use may be required.
  5. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  6. Each property owner shall be responsible to install a backflow prevention device on domestic supply per water company requirements.
  7. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  8. A late charge will be imposed per Schedule No. LC.
  9. The CPUC granted and approved on January 1, 2020, for the Buzztail District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCBT is granted reimbursement of the under-collected revenues in the amount of $68.09 as a one-time surcharge over approximately forty-eight (48) billing cycles at $1.42 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Buzztail

California Pines District

Special Conditions – California Pines Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. In the event that a customer terminates service under this schedule and reinstates service at the same location within 12 months, there will be a reconnection charge equal to the minimum charges which would have been billed had the customer not terminated service.
  5. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  6. A late charge will be imposed per Schedule No. LC.
  7. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  8. The CPUC granted and approved on January 1, 2020, for the California Pines District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCCP is granted reimbursement of the under-collected revenues in the amount of 33,687.70 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.44 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

California Pines

Country Estates District

Special Conditions – Country Estates Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Country Estates District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCCE is granted reimbursement of the under-collected revenues in the amount of $10,445.54 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.56 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Country Estates

Ferndale District

Special Conditions – Ferndale Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods for water used.
  2. The established billing cycle for water used is monthly. The billing cycle may be longer at intervals during the winter season.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Ferndale District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCFD is granted reimbursement of the under-collected revenues in the amount of $91,359.87 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.46 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Special Conditions – Ferndale Private Fire Protection Service

  1. The customer will pay without refund the entire cost of installing the service connection.
  2. The maximum diameter of the service connection will not be more than the diameter of the main to which the service is connected.
  3. When service connection is 6 inches in diameter or larger and supplied from a water main with 1,000 feet if a 10- or 12-inch main, the rate will be based on the size of the main from which the service connection is supplied.
  4. The customer’s installation must be such as to effectively separate the fire sprinkler system from that part of the customer’s regular water service. As a part of the sprinkler service installation, there shall be a detector check or other similar device acceptable to the company which will indicate the use of water. Any unauthorized use will be charged for at the regularly established rate for general metered service, and/or may be grounds for the company’s discontinuing the fire sprinkler service without liability to the company.
  5. There shall be no-cross connection between the fire sprinkler system supplied by water through the company’s fire sprinkler service to any other source of supply without the specific approval of the company. This specific approval will require, at the customer’s expense, a special double check valve installation or other device acceptable to the company. Any such unauthorized cross-connection may be the grounds for immediately discontinuing the fire sprinkler service without liability to the company.
  6. The company will supply only such water at such pressure as may be available from time to time as the result of its normal operation of the system.
  7. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.

Ferndale

Hat Creek District

Special Conditions – Hat Creek Annual General METERED Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for metered service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.

Hat Creek

Johnson Park District

Special Conditions – Johnson Park Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods for water used.
  2. The established billing cycle for water used is monthly. The billing cycle may be longer at intervals during the winter season.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Johnson Park District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCJP is granted reimbursement of the under-collected revenues in the amount of $32,617.04 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.44 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Johnson Park

Larkspur Meadows District

Special Conditions – Larkspur Meadows Annual GENERAL METERED Service

  1. The Service Charge is a readiness-to-serve charge which is applicable to all metered water service and to which is added to the charge for water used computed at the Quantity Rates.
  2. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  3. A late charge will be imposed per Schedule No. LC.
  4. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  5. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  6. The established billing cycle for water used is monthly.
  7. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  8. The CPUC granted and approved on January 1, 2020, for the Larkspur Meadows District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCLM is granted reimbursement of the under-collected revenues in the amount of $1,407.93 as a one-time surcharge over approximately forty-eight (48) billing cycles at $0.86 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.
Larkspur Meadows

Lime Saddle District

Special Conditions – Lime Saddle Annual General Metered Service

  1. The initial service charge for customers applying for service, who have not been a customer of the district for at least 12 months, is a multiple of the Monthly Service Charge, the meter size, times 12 months. This initial advance will be prorated 1/12 per month over the first twelve month period of service and credited to the customer’s bill on a monthly basis. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  2. The established billing cycle for water used is monthly. The billing cycle may be at longer intervals during the winter season.
  3. Lime Saddle Community Services District has historically equated each and every dwelling as representing one (1) meter equivalent or one service connection. This manner of calculating the applicable monthly service charge for multiple dwelling accounts is to be maintained as part of the current rate structure, accepted as equitable by the ratepayers since the formation of the district.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. Charge for Commitment of Future Service. By Decision No. 08-05-032, the Commission authorized the Utility to impose a surcharge (SRF Surcharge) for repayment of a State Revolving Fund Loan to fund the construction of the Regional Intertie Project authorized by that Decision. In lieu of the SRF Surcharge set forth in Schedule LS-1A, an Applicant for new service who does not wish to actually receive service at the time of application but rather seeks only a firm commitment by the utility to provide service at some date in the future, shall be assessed a one-time charge of equal to (a) the applicable monthly SRF Surcharge for the meter size for which a service commitment is sought times (b) 240 months. An applicant assessed the charge described herein shall not be subject to the SRF surcharge or the SRF Surcharge Connection Fee set forth in Schedule LS-1A when the applicant actually begins receiving water service.Within each of the three districts all new customers [applicants] requesting service to any previously un-served premises will be charged a SRF Surcharge Connection Fee calculated as the total of the monthly surcharges applicable from the effective date of the original tariff schedule [May 30, 2008] authorizing the surcharge to the date of connection.
  8. Excludes 184 entities with the Lime Saddle District who are exempt from the proposed surcharge in accordance with provisions of previously execute Lime Saddle Marina/Pentz Intertie Project Contracts. Exempt Assessor Parcel Numbers 
  9. The CPUC granted and approved on January 1, 2020, for the Lime Saddle District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCLS is granted reimbursement of the under-collected revenues in the amount of $28,105.55 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.51 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Lime Saddle

Magalia District

Special Conditions – Magalia Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods for water used.
  2. The opening bill for meter service, except upon conversion from flat rate service, shall be the established annual service charge for the service. Where initial service is established after the first day of the year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period.  If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  3. The established billing cycle for water used is monthly. The billing cycle may be at longer intervals during the winter season.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. Charge for Commitment of Future Service. By Decision No. 08-05-032, the Commission authorized the Utility to impose a surcharge (SRF Surcharge) for repayment of a State Revolving Fund Loan to fund the construction of the Regional Intertie Project authorized by that Decision. In lieu of the SRF Surcharge set forth in Schedule MD-1A, an Applicant for new service who does not wish to actually receive service at the time of application but rather seeks only a firm commitment by the utility to provide service at some date in the future, shall be assessed a one-time charge of equal to (a) the applicable monthly SRF Surcharge for the meter size for which a service commitment is sought times (b) 240 months. An applicant assessed the charge described herein shall not be subject to the SRF surcharge or the SRF Surcharge Connection Fee set forth in Schedule MD-1A when the applicant actually begins receiving water service.Within each of the three districts all new customers [applicants] requesting service to any previously un-served premises will be charged a SRF Surcharge Connection Fee calculated as the total of the monthly surcharges applicable from the effective date of the original tariff schedule [May 30, 2008] authorizing the surcharge to the date of connection.
  8. As authorized by the California Public Utilities Commission, all bills are subject to a one-time surcharge of $15.09 over approximately twelve (12) billing cycles at $1.26 per month to each customer’s bill as approved by the CPUC in Advice Letter No. 502. This charge offsets the audited amount of $4,105 due against the DOWC Statewide Lost Revenue Recovery Memorandum Account for the period April 1, 2014 through December 31, 2017.
  9. The CPUC granted and approved on January 1, 2020, for the Magalia District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCMG is granted reimbursement of the under-collected revenues in the amount of $8,786.58 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.32 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Magalia

Metropolitan District

Special Conditions – Metropolitan Annual General METERED Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Metropolitan District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCMP is granted reimbursement of the under-collected revenues in the amount of $3,410.65 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.54 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Metropolitan

Mt. Lassen District

Special Conditions – Mt. Lassen Annual General METERED Service

  1. The established billing cycle for water used is monthly. The billing cycle may be at longer intervals during the winter season.
  2. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  3. A late charge will be imposed per Schedule No. LC.
  4. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  5. This General Metered Service Rate Schedule is effective once residential customers are metered.
  6. The CPUC granted and approved on January 1, 2020, for the Mt. Lassen District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCML is granted reimbursement of the under-collected revenues in the amount of $386.94 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.02 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Special Conditions – Mt. Lassen Annual General STAND-BY FLAT RATE Service

  1. The established billing cycle for water used is monthly. The billing cycle may be at longer intervals during the winter season.
  2. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  3. A late charge will be imposed per Schedule No. LC.
  4. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  5. The Stand-By Flat Rate schedule to remain in effect until the district is 100% metered.
  6. The CPUC granted and approved on January 1, 2020, for the Mt. Lassen District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCML is granted reimbursement of the under-collected revenues in the amount of $8,843.52 as a one-time surcharge over approximately forty-eight (48) billing cycles at $1.44 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Mt. Lassen

Paradise Pines District

Special Conditions – Paradise Pines Annual General Metered Service

  1. The initial service charge for customers applying for service, who have not been a customer of the district for at least 12 months, is a multiple of the Monthly Service Charge, the meter size, times 12 months. This initial advance will be prorated 1/12 per month over the first twelve month period of service and credited to the customer’s bill on a monthly basis. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  2. The established billing cycle for water used is monthly.
  3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  4. A late charge will be imposed per Schedule No. LC.
  5. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  6. Charge for Commitment of Future Service. By Decision No. 08-05-032, the Commission authorized the Utility to impose a surcharge (SRF Surcharge) for repayment of a State Revolving Fund Loan to fund the construction of the Regional Intertie Project authorized by that Decision. In lieu of the SRF Surcharge set forth in Schedule PP-1A, an Applicant for new service who does not wish to actually receive service at the time of application but rather seeks only a firm commitment by the utility to provide service at some date in the future, shall be assessed a one-time charge of equal to (a) the applicable monthly SRF Surcharge for the meter size for which a service commitment is sought times (b) 240 months. An applicant assessed the charge described herein shall not be subject to the SRF surcharge or the SRF Surcharge Connection Fee set forth in Schedule PP-1A when the applicant actually begins receiving water service.  Within each of the three districts all new customers [applicants] requesting service to any previously un-served premises will be charged a SRF Surcharge Connection Fee calculated as the total of the monthly surcharges applicable from the effective date of the original tariff schedule [May 30, 2008] authorizing the surcharge to the date of connection.
  7. The CPUC granted and approved on January 1, 2020, for the Paradise Pines District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCPP is granted reimbursement of the under-collected revenues in the amount of $384,261.66 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.52 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Paradise Pines

River Island District

Special Conditions – River Island DOMESTIC Annual General Metered Service

  1. A late charge will be imposed per Schedule No. LC.
  2. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  4. The CPUC granted and approved on January 1, 2020, for the River Island District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCRI is granted reimbursement of the under-collected revenues in the amount of $47,747.55 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.36 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.
  5. The DWSRF Surcharge is in addition to the water bill. The DWSRF Surcharge is specifically for the repayment of the Drinking Water State Revolving Fund Loan authorized by Resolution No. W-5245.
  6. The DWSRF Surcharge Rates are subject to periodic adjustment.
  7. The DWSRF Surcharge rates to repay the loan shall last until the loan is fully paid.
  8. The DWSRF Surcharge shall be deposited in a trustee account and shall be used only for the repayment of the loan authorized in Resolution No. W-5245.

Special Conditions – River Island IRRIGATION Annual General Metered Service

  1. This service is secondary to domestic service and the utility must be given 24 hours notice before each irrigation. In the event that insufficient water is available for all irrigation users to be served at the same time, rotation of use may be required.
  2. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  3. Each property owner shall be responsible to install back-flow prevention device on domestic supply per Water Co. requirements.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. The CPUC granted and approved on January 1, 2020, for the River Island District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCRI is granted reimbursement of the over-collected revenues in the amount of $223.22 as a one-time credit surcharge over approximately forty-eight (48) billing cycles at $0.19 per irrigation customer per month, or until the net overcollection is reimbursed.

River Island Irrigation

IRRIGATION Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit None
Meter Size Monthly Charge
All None
Quantity Rate
For all water used, up to 2,500 cf, per 100 cubic feet $ 3.098
For all water used, over 2,500 cf, per 100 cubic feet $ 4.949
Late Fee
For monthly bills not paid by the due date $ 10.00

 

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers’ bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

River Island

Stirling Bluffs District

Special Conditions – Stirling Bluffs Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Stirling Bluffs District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCSB is granted reimbursement of the under-collected revenues in the amount of $17,814.47 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.38 per customer per month, or until thehttps://delorowater.com/wp-content/uploads/2023/03/DOWCALL-Advice-Letter-No.-523-ALL-Interim-Rate-Surcharge-AL-516. net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Stirling Bluffs

Strawberry District

Special Conditions – Strawberry Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods. Meters will be read and quantity charges billed monthly, bimonthly, or quarterly in accordance with the utility’s established billing periods except that meters may be read and quantity charges billed during the winter season at intervals greater than three months.
  2. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  4. In the event that a customer terminates service under this schedule and reinstates service at the same location within 12 months, there will be a reconnection charge equal to the minimum charges which would have been billed had the customer not terminated service.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Strawberry District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCST is granted reimbursement of the under-collected revenues in the amount of $43,215.15 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.29 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Strawberry

Traver District

Special Conditions – Traver Annual General METERED Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer if the utility for at least 12 months, the resident may elect at the beginning of the calendar year, to pay prorated service charges in advance in intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The CPUC granted and approved on January 1, 2020, for the Traver District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCTR is granted reimbursement of the under-collected revenues in the amount of $23,484.72 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.45 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Special Conditions – Traver Annual General FLAT RATE Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer if the utility for at least 12 months, the resident may elect at the begininng of the calendar year, to pay prorated service charges in advance in intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.

Traver

Tulare District

Special Conditions – Tulare Annual General Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility’s established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company’s option, be furnished on the account of the landlord or property owner.
  7. The residential flat rate charges apply to service connections not larger than one-inch diameter.
  8. All service not covered by the above classification will be furnished on a metered basis.
  9. The monthly flat rate charge is due in advance, in accordance with the utility’s established billing period.
  10. The CPUC granted and approved on January 1, 2020, for the Tulare District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCTU is granted reimbursement of the under-collected revenues in the amount of $13,524.92 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.49 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.

Tulare

Nor Cal Waterworks

Special Conditions – Nor Cal Waterworks Flat Rate General Service

Coming Soon

Nor Cal Waterworks

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