Customer Service
Please see the programs below to find out how to enroll in income qualified programs or get assistance paying your utility bills.
District Search
Arbuckle District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Benbow District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Black Butte District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Buzztail District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
California Pines District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Country Estates District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Ferndale District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Hat Creek District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Johnson Park District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Larkspur Meadows District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Lime Saddle District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Magalia District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Metropolitan District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Mt. Lassen District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Paradise Pines District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
River Island District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Stirling Bluffs District
Low-Income Rate Assistance (LIRA) | Stirling Bluffs |
Surcredit Eligible (participating) customers only |
20% of base service charge for 5/8″x3/4″
Maximum credit is $5.87 per month |
Surcharge Ineligible (non-participating) customers only |
$5.78 |
1. LIRA Household: A LIRA household is one for which the total gross income from all persons living in household is less than or equal to the maximum household income level for the CARE programs approved by the Commission. Pacific Gas & Electric Company’s (PG&E) CARE program will be applicable to customers residing within PG&E’s service area. In line with currently authorized water utility low-income assistance programs, the Commission adopted the income eligibility guidelines published annually by the Energy Division applicable to the CARE program (California Alternative Rate for Energy) available to energy customers. The income guidelines used in the CARE programs are based on 200% of the federal poverty income guidelines at different household sizes. Total gross income shall include income from sources, both taxable and non-taxable. The applicant must be who is named on the bill and must not be a person who is claimed as a dependent on another person’s income tax return.LIRA Income Qualification Guidelines (06/01/23 – 05/31/24)
Household Size | Total Gross Annual Income |
1-2 | $39,440 |
3 | $49,720 |
4 | $60,000 |
5 | $70,280 |
6 | $80,560 |
Each Additional | $10,280 |
2. Application and Eligibility Declaration: Proof of active participation in a CARE program or an Application and eligibility declaration on a form authorized by the Commission is required for each Request for service under this schedule. Renewal of a customer’s eligibility declaration may be required consistent with CARE program renewal requirements, but not more often than annually. Customers, excluding qualified non-profit group living facilities, qualified agricultural employee housing facilities, and migrant farm worker housing centers, are eligible to receive service under this rate schedule at no more than on residential location at any one time, and the rate applies only to the customer’s permanent primary residence.
3. Commencement of Rate: LIRA rates become effective upon Commission approval. After LIRA rates are effective eligible customers shall be billed on this schedule commencing no later than one billing period after receipt and approval of the customer’s application by the Utility.
4. Verification: Information provided by the applicant is subject to verification by the Utility. Refusal or failure of a customer to provide sufficient documentation of eligibility acceptable to the Utility, upon the request of the Utility, shall result in removal from this rate schedule. Failure to comply with any terms of the LIRA program shall result in removal from this rate schedule.
5. Notice from Customer: It is the customer’s responsibility to notify the Utility within thirty (30) days if there is a change in the customer’s eligibility status.
6. Customers may be re-billed for period of ineligibility under the applicable rate schedule.
7. All bills are subject to the reimbursement fee set forth on Schedule No. UF.
Strawberry District
Low-Income Rate Assistance (LIRA) | Strawberry |
Surcredit Eligible (participating) customers only |
50% of base service charge for 5/8″x3/4″ Maximum of $59.81 |
Surcharge Ineligible (non-participating) customers only |
$1.09 |
1. LIRA Household: A LIRA household is one for which the total gross income from all persons living in household is less than or equal to the maximum household income level for the CARE programs approved by the Commission. Pacific Gas & Electric Company’s (PG&E) CARE program will be applicable to customers residing within PG&E’s service area. In line with currently authorized water utility low-income assistance programs, the Commission adopted the income eligibility guidelines published annually by the Energy Division applicable to the CARE program (California Alternative Rate for Energy) available to energy customers. The income guidelines used in the CARE programs are based on 200% of the federal poverty income guidelines at different household sizes. Total gross income shall include income from sources, both taxable and non-taxable. The applicant must be who is named on the bill and must not be a person who is claimed as a dependent on another person’s income tax return.
LIRA Income Qualification Guidelines (06/01/23 – 05/31/24)
Household Size | Total Gross Annual Income |
1-2 | $39,440 |
3 | $49,720 |
4 | $60,000 |
5 | $70,280 |
6 | $80,560 |
Each Additional | $10,280 |
2. Application and Eligibility Declaration: Proof of active participation in a CARE program or an Application and eligibility declaration on a form authorized by the Commission is required for each Request for service under this schedule. Renewal of a customer’s eligibility declaration may be required consistent with CARE program renewal requirements, but not more often than annually. Customers, excluding qualified non-profit group living facilities, qualified agricultural employee housing facilities, and migrant farm worker housing centers, are eligible to receive service under this rate schedule at no more than on residential location at any one time, and the rate applies only to the customer’s permanent primary residence.
3. Commencement of Rate: LIRA rates become effective upon Commission approval. After LIRA rates are effective eligible customers shall be billed on this schedule commencing no later than one billing period after receipt and approval of the customer’s application by the Utility.
4. Verification: Information provided by the applicant is subject to verification by the Utility. Refusal or failure of a customer to provide sufficient documentation of eligibility acceptable to the Utility, upon the request of the Utility, shall result in removal from this rate schedule. Failure to comply with any terms of the LIRA program shall result in removal from this rate schedule.
5. Notice from Customer: It is the customer’s responsibility to notify the Utility within thirty (30) days if there is a change in the customer’s eligibility status.
6. Customers may be re-billed for period of ineligibility under the applicable rate schedule.
7. All bills are subject to the reimbursement fee set forth on Schedule No. UF.
Traver District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.
Tulare District
The Low Income Rate Assistance (LIRA) Program is not authorized for your district at this time.
Customers who need assistance paying their water bills can apply for California’s Low Income Household Water Assistance Program (LIHWAP), by visiting the LIHWAP https://www.csd.ca.gov/Pages/WaterBill.aspx or by calling the LIHWAP Helpline at 1-866-675-6623.
LIHWAP stands for the Low Income Household Water Assistance Program.
LIHWAP is a federally funded program that offers a one-time payment to help you pay your residential water or wastewater bills.
LIHWAP can provide assistance if you are past due on your water bill, or even if you’re current on payments.
LIHWAP helps pay bills accrued anytime. There are no date restrictions.